No more worrying about waiting for access or picking up keys. Our properties have smart locks installed, which makes it easy to check-in. You may unlock your door and settle in by simply following the directions in your welcome email or app.

💡 Pro Tip: Will you be early or late? No matter the time, let us know and we'll make sure your check-in goes well.

With a better design, TUA apartments are meant to make you feel at home. During your stay, take advantage of uninterrupted connection with high-speed Wi-Fi and use our smart climate controls to adjust the temperature to your preferred degree of comfort.

💡 Pro Tip: Want to create a homey atmosphere? To change the music and lighting, use voice commands, which are accessible in some properties.

Every TUA property has been thoughtfully selected for its prime location, providing quick access to the best places to eat, attractions, and activities. For insider tips on how to explore like a pro, check your digital guide or welcome packet.

💡 Pro Tip: If you need assistance organising your schedule or purchasing tickets for local events, inquire about our concierge services.

We've considered every detail to ensure your stay is comfortable, from luxurious amenities and fluffy towels to fully equipped kitchens. Searching for something more? A customised experience can be had by taking advantage of our grocery delivery, airport transfers, or private chef services.

💡 Pro Tip: To get a complete list of available add-ons and how to reserve them, see the email you received before your stay.

In need of help while visiting? Our committed guest service team is on hand around the clock to assist with any problems, from identifying the best nearby café to troubleshooting Wi-Fi. Just get in touch using the information in your welcome papers, and we'll take care of the rest.

💡 Pro Tip: With a few taps, our automatic help system can quickly handle a lot of issues, and you're ready to go!

At The Upgrade Authority, we’re passionate about creating memorable stays that combine the comfort of home with the luxury of a five-star hotel. By following these tips, you’ll ensure a seamless, enjoyable, and stress-free experience.

If you have any questions or special requests, don’t hesitate to reach out. Here’s to making your stay exceptional!