At The Upgrade Authority (TUA), we’re dedicated to ensuring your stay is as seamless and enjoyable as possible. If you need assistance at any point during your stay, our Guest Support Team is here to help 24/7. Whether you have a question, need guidance, or encounter an issue, we’ve made it simple to reach us anytime.
Ways to Contact TUA Guest Support
1. Use the Guest App
Our smart guest management platform offers a built-in support feature for your convenience. Simply open the app, navigate to the Contact Us section, and submit your query. This is the fastest way to connect with our team and receive updates on your request.
2. Call Our Support Line
If you prefer to speak with someone directly, our dedicated support line is available round the clock. You can find the contact number in your booking confirmation email or welcome guide.
3. Message Us Through WhatsApp
For quick and easy communication, send us a WhatsApp message. This option is perfect for addressing minor questions or getting help on the go. Our number is listed in your guest information pack, provided before your check-in.
4. Email Our Support Team
For non-urgent enquiries, feel free to email us at [email protected]. We aim to respond within a few hours, ensuring all your needs are met promptly.
5. Refer to the Property’s Digital Guidebook
Your digital guidebook contains answers to many common questions, including check-in procedures, Wi-Fi passwords, and how to use smart home features. This is a great first step for troubleshooting before reaching out.
What We Can Help You With
Check-In/Out Assistance: Issues with your smart lock or arrival/departure timings.
Property Amenities: Help with operating smart home features like climate control or appliances.
Local Recommendations: Suggestions for restaurants, attractions, or activities nearby.
Maintenance Requests: Prompt resolution for anything from plumbing issues to Wi-Fi connectivity.
Special Requests: Arrange additional services like housekeeping, airport transfers, or concierge packages.
Why Choose TUA for Support?
At TUA, we pride ourselves on using technology to deliver fast and reliable assistance. Our team is highly trained, and our advanced systems ensure no request falls through the cracks.
If you need help, don’t hesitate to contact us – we’re just a message or a call away.
By providing multiple ways to reach us, we ensure your peace of mind throughout your stay. Thank you for choosing TUA – we’re committed to making your experience exceptional!