Welcome to your TUA-managed property! At The Upgrade Authority, we prioritise your comfort, convenience, and peace of mind. Our streamlined check-in process leverages cutting-edge smart home technology to ensure your arrival is as effortless as possible. Here’s everything you need to know to get started.
Before Your Arrival
Get Your Access Information Here:
Your personalised check-in instructions, smart lock access code, or app link will be sent to you by email or message a few days before your stay.
2. Schedule Your Arrival Time:
Don't hurry! You may check in whenever it's convenient for you with automated access, which is ideal for last-minute travel delays or late arrivals.
3. Verify Your Welcome Guide:
House regulations, Wi-Fi passwords, property information, and advice on how to get the most out of your stay are all included in the book.
Making Use of Your Smart Lock
Find the Smart Lock:
The main entrance of the majority of properties is equipped with a smart lock. It is simple to use and obvious.
2. Put Your Code Here:
Just input the special code that was sent to you in your email for check-in. When access is authorised, the lock will blink green or beep.
3. Get the app (if it's available):
Using a smart home app can be mandatory for certain properties. Your check-in email will contain download links and instructions.
4. Maintain the Security of Your Code:
To protect your privacy and security, your code is specific to your stay and is updated after check-out.
Troubleshooting Tips
Can't remember your code?
No issue! For a fast resend, get in touch with our guest service team or review your email or message history.
2. Problems with the battery?
The lock may require a new battery if it appears to be unresponsive. Get in touch with our support staff, and we'll help you right away.
3. Problems with the app?
Make sure your phone is using mobile data or Wi-Fi, then try again. Our staff is available to assist if the problem continues.
Why Your Stay Is Made Easier by Smart Locks
Flexible Check-In: You don't have to worry about arrival times or wait for keys.
Enhanced Security: Unauthorised access is prevented by unique codes.
Hands-Free Convenience: Everyone can have access, making hands-free convenience ideal for gatherings with several guests.
Do You Need Help? We're Available to You
Our guest support staff is available around the clock if you have any inquiries or run across any problems when checking in. Just send us a note using the information in your welcome guide, and we'll take care of any issues right away.
It is easy, safe, and stress-free to check into your TUA property thanks to smart locks and automated access. We are eager to make your visit one to remember!