At The Upgrade Authority (TUA), we’re committed to making every aspect of your stay as seamless as possible—from your arrival to your departure. Our hassle-free check-out process ensures that you can leave your TUA-managed property with ease and confidence, knowing everything has been taken care of. Here’s everything you need to know about checking out with us.
What’s Expected on Check-Out Day?
Checking out is simple and stress-free. Before you leave, we ask that you:
1. Double-check for Personal Belongings: Take a moment to ensure you haven’t left anything behind. Be sure to check drawers, wardrobes, and any safe where valuables may have been stored.
2. Tidy Up Lightly: There’s no need for a deep clean, but we’d appreciate it if you:
Place used towels in the bathroom.
Dispose of rubbish in the provided bins.
Load and start the dishwasher (if available).
3. Return Keys or Confirm Smart Lock Exit: If your property uses a keyless smart lock, simply ensure the door is properly closed and locked as you leave. If you’ve used a physical key, place it in the designated drop-off location or follow the check-out instructions provided in your welcome guide.
What’s Included in Our Hassle-Free Process?
We’ve designed our process to save you time and make your departure as easy as possible. Here’s how:
Automated Smart Locks: Most TUA properties are equipped with smart locks, so you won’t have to worry about returning keys or coordinating with anyone for check-out. Simply close the door behind you, and you’re done!
Flexible Departure Times: Our standard check-out time is clearly outlined in your booking confirmation. Need to extend your stay? Contact us in advance, and we’ll do our best to accommodate your request.
No Long Lists of Tasks: Unlike traditional stays, we handle the heavy lifting. Our professional cleaning teams will take care of the property after your departure, ensuring it’s ready for the next guest.
Common Questions About Checking Out
What time do I need to check out?
What time do I need to check out?
Check-out times will vary depending on your booking but are usually set at 10:00 AM. You can find the specific time in your booking confirmation or guest guide.
What if I forget something at the property?
What if I forget something at the property?
Don’t worry! Simply contact our support team immediately. We’ll help retrieve your belongings and arrange for them to be returned to you
Can I request a late check-out?
Can I request a late check-out?
Absolutely. Late check-outs are subject to availability and may incur a small additional fee. Let us know as early as possible so we can assist.
Need Assistance?
Our dedicated guest support team is available 24/7 to answer any questions or provide assistance during your departure. Simply contact us via the methods outlined in your welcome guide, and we’ll be happy to help.
At TUA, we’re here to make your stay exceptional from start to finish. Our streamlined check-out process is just another way we prioritise your comfort and convenience. We hope you had a wonderful experience and look forward to welcoming you back soon!
Safe travels, and thank you for choosing The Upgrade Authority!