Skip to main content
All CollectionsGuest Support
Your Guide to Check-in
Your Guide to Check-in

Check-ins Made Simple

A
Written by Aeson Raymundo
Updated over a month ago

Checking in doesn't need to be a challenge! Here’s a step-by-step guide to talk you through the process.

Once your booking is confirmed, you will receive a link to your Guest Portal.

All you need to do is:

  • Provide your essential information

    • Things like name, phone number and vehicle registration (if this property comes with parking).

  • Upload your ID details

    • We need this to make sure that you are over 18, and that the name on the booking matches the name on the ID.

  • Review our property rules

  • Decide between a damage waiver or a security deposit

    • The security deposit is just a hold on your card, similar to how hotels take a card when you check-in in case there are any damages. Alternatively, you can pay a small fee to cover damages during your stay. Please note that the damage waiver is not an insurance product.

The page looks like this:

After completing these steps, you will be directed to your property information page and the "check-in instructions" button will be made available to you, as shown in the screenshot below:

You will then see a step-by-step guide on reaching the property.

Did this answer your question?